What kind of technical issues can you help me resolve remotely?
Remote technical troubleshooting can provide timely solutions to computer hardware, software, networking, and security-related issues. It also allows experts to gain access to computers from any geographic location, giving them the capability to troubleshoot issues that may not be able to be resolved on site.
Can I terminate the remote session at any time if I’m uncomfortable?
Yes, you can terminate the remote session at any time if you feel uncomfortable or unsafe. Not only is your safety and security our priority, but we also understand that one-on-one sessions may not be suitable for everyone. Depending on the situation, there are several options available to help ensure your comfort.
How do you verify your identity as a legitimate support technician?
When attempting to verify the identity of a legitimate support technician, there are several steps you can take to ensure that the person is who they say they are. To start, look for signs of professionalism such as appropriate dress, well-crafted communications, and a professional demeanor. When possible, ask for credentials from the company they represent or proof of their identity.
How much does remote computer support cost?
Generally speaking, remote computer support fees can range from $50 to $150 per hour, depending on the complexity of the task and the provider’s level of expertise. For larger projects such as network installations or system upgrades, a flat fee may be negotiated or hourly rates may be negotiated. Some providers may even offer annual contracts that include discounts for multiple services.
What should I do when my computer becomes slow during a remote computer session?
If you’re in the middle of a remote session and your computer is running slowly, first, close any applications or programs that you aren’t actively using. Second, check your internet connection; then if you’re using a virtual machine or cloud-based service, make sure that it has enough RAM and other computational resources to handle the application you’re running. Finally, if nothing else seems to help and you suspect that the problem may be with the server itself, contact our IT team or support staff for assistance.